Service availability and support

Our targets for availability and support. They are goals, not guarantees.

Last updated: November 13, 2026.

Not a service level agreement

This page describes targets only. It is not a service level agreement and does not form part of any contract. These targets create no warranty, obligation, or remedy of any kind, including any credit, refund, or damages if a target is not met. Your use of a Mugpipe plugin is governed by that plugin's terms and the platform terms. If this page and those terms differ, the terms apply.

Mugpipe is provided "as is" and "as available".

Mugpipe Signals

We use commercially reasonable efforts to keep the Mugpipe Signals connector and sign-in available, with a non-binding target of 99.5% monthly availability. That target is a goal for Mugpipe Signals only. It is not a guarantee.

What is outside the target

• Outages, errors, limits, or changes at third parties, including Google Search Console, Google Analytics, PageSpeed Insights, Chrome UX Report, and other Google services
• Outages or changes at AI platforms, such as Claude, ChatGPT, Gemini, Perplexity, or Cursor
• Outages at our infrastructure and payment providers, including Cloudflare and Polar
• Maintenance, updates, and security fixes
• Problems caused by your network, account permissions, or use beyond plan limits
• Force majeure and any other events outside our reasonable control

Maintenance

When practicable, we give notice of planned maintenance that we expect to interrupt the service. Maintenance and urgent fixes may be carried out without notice.

Support

Email support@mugpipe.com. We aim to reply within 2 business days. This is a target, not a commitment, and a first reply may not resolve the issue.

Mugpipe for WordPress

This section describes Mugpipe for WordPress only. Mugpipe for WordPress is provided on a best-effort basis. There is no guaranteed uptime. This page is not a service level agreement and does not form part of a contract for this plugin. It creates no warranty, obligation, credit, or refund. Support is best effort. A reply is not promised by any deadline. These statements are subject to applicable law. If this page and the Mugpipe for WordPress terms differ, the terms apply.

Changes

We may update or withdraw these targets at any time. The date at the top shows the latest version.